PROCESSING TIME
Orders placed before noon, Monday through Friday, are generally processed within two business days, excluding statutory holidays and periods of high order volume. Orders placed on Saturday, Sunday, or a statutory holiday will begin processing on the next business day.
IMPORTANT: Once an order has been paid, it is considered confirmed and cannot be cancelled. Please carefully review the products ordered, quantities, contact information, and shipping address before completing your payment.
SHIPPING
Customers are responsible for providing a complete and accurate shipping address when placing an order. We cannot be held responsible for delays, additional charges, or undelivered packages resulting from an incorrect or incomplete address provided at the time of purchase.
ORDER TRACKING
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your package tracking number, when available.
We recommend tracking your shipment directly with the carrier using the tracking number provided.
SHIPPING DELAYS AND DELIVERY ISSUES
Once a package has been transferred to the carrier, delivery timelines are the responsibility of the carrier. We cannot be held responsible for delays caused by the carrier, including those resulting from weather conditions, service interruptions, or other circumstances beyond our control.
If the tracking information indicates that your package has been delivered but you have not received it, we recommend first checking with other members of your household, your neighbours, or your building’s reception or front desk, where applicable.
If you are still unable to locate your package, please contact us by email and we will do our best to assist you with the necessary follow-up with the carrier.
